FAQ New

Alexandra Resort is located in Grace Bay, Providenciales, the most popular island in the Turks and Caicos. Set along the world-famous Grace Bay Beach, this all-inclusive resort offers a prime location for travelers seeking a Caribbean vacation in the Turks and Caicos Islands.

Alexandra Resort features 146 spacious studios and suites designed with chic, tropical décor. Guests can choose from one-bedroom suites up to a luxurious four-bedroom penthouse, while studios provide an ideal option for couples or solo travelers. All suite accommodations include a private balcony or terrace, offering beautiful views and an authentic Caribbean resort experience.

Alexandra Resort welcomes a diverse mix of couples, families, and groups of friends. Guests enjoy spacious accommodations, a stunning Grace Bay Beach location, and a wide range of amenities and activities designed for all ages. Depending on your family’s travel style, you may prefer Alexandra or its sister property, Blue Haven Resort. Alexandra is the livelier choice, offering more activities and family-friendly amenities, while Blue Haven provides a quieter setting with a smaller private beach and a more relaxed atmosphere.

Yes, Alexandra Resort is a family-friendly all-inclusive resort in Turks and Caicos, offering kid-friendly amenities, engaging activities, and attentive staff. Families can choose between Alexandra and its sister property, Blue Haven Resort, depending on their travel preferences. Alexandra provides a livelier atmosphere with more activities and amenities for families with younger children, while Blue Haven offers a quieter environment with a smaller private beach and a more relaxed, laid-back setting.

Yes, Alexandra Resort is an all-inclusive resort in Turks and Caicos. Guests enjoy unlimited access to all resort amenities and activities for one set price, including meals, snacks, drinks, premium spirits, non-motorized water sports, service charges, and taxes. As part of the all-inclusive experience, guests of Alexandra Resort also have access to Blue Haven Resort, its sister property, where they can enjoy additional restaurants, bars, and activities.

Yes, Alexandra Resort is located directly on the world-acclaimed Grace Bay Beach, one of the most beautiful and award-winning beaches in the Turks and Caicos Islands.

Yes, Alexandra Resort is located directly on world-famous Grace Bay Beach in Providenciales, Turks and Caicos. This award-winning beach is consistently ranked among the best in the world for its powdery white sand and crystal-clear turquoise waters. Staying at Alexandra gives guests direct beachfront access, along with all-inclusive amenities that make it one of the top resort choices in Grace Bay.

The nearest international airport to Alexandra Resort is Providenciales International Airport (PLS). Located just a short drive from the resort, this airport is the main gateway to the Turks and Caicos Islands, offering direct flights from major U.S. cities, Canada, and the Caribbean. Guests can easily reach Alexandra Resort from the airport by taxi or private transfer, making travel to Grace Bay convenient and stress-free.

The drive from Howard Hamilton International Airport (PLS) to Alexandra Resort is approximately 9.6 km (5.9 miles) and takes about 15 minutes via Leeward Highway.

Yes, Alexandra Resort provides complimentary self-parking for all guests. The on-site parking lot is conveniently located near the resort entrance, offering easy access to your vehicle throughout your stay. No advance reservation is required, ensuring a smooth and stress-free arrival experience.

The sister property to Alexandra Resort is Blue Haven Resort, also located on Providenciales in the Turks and Caicos Islands. Both are part of the Turks and Caicos Collection of all-inclusive resorts, giving guests access to shared dining, activities, and amenities across both properties.

Yes, guests of Alexandra Resort and Blue Haven Resort can enjoy the amenities at both properties. A complimentary shuttle connects the two all-inclusive resorts on Providenciales, providing convenient access to additional restaurants, bars, pools, and activities at each location.

Yes, Alexandra Resort has security measures in place to ensure the safety and comfort of all guests. These include 24-hour security staff, a gated entrance, video surveillance, keyless entry locks, and in-room safes for valuables.

Check-in at Alexandra Resort begins at 3:00 PM. Early check-in may be arranged based on availability by contacting the resort directly, though it cannot be guaranteed. Guests arriving before 3:00 PM are welcome to store their luggage at the front desk until their room is ready.

Check-out at Alexandra Resort is at 11:00 AM. Guests may request a late check-out, which can be arranged based on availability by contacting the resort directly. While late check-out cannot be guaranteed, luggage storage is available for guests with later departures.

Yes, Alexandra Resort can arrange early check-in or late check-out based on availability. Guests should contact the resort directly to make a request, but please note that neither option is guaranteed. Luggage storage is available if your room is not ready or if you have a later departure.

Yes, Alexandra Resort features a 24-hour fitness center available exclusively to guests. The on-site facility is equipped with cardio machines, strength-training equipment, free weights, and yoga mats, making it easy to stay active during your all-inclusive stay in Turks and Caicos.

Alexandra Resort provides entertainment for all ages, including live music, outdoor movies, games and activities, a kids’ club, cultural shows, and special events. Guests also enjoy a wide range of amenities such as a large swimming pool, a 24-hour fitness center, spa services, and multiple dining and bar options—perfect for an all-inclusive Turks and Caicos vacation on Grace Bay Beach.

Yes, Alexandra Resort has one large swimming pool available exclusively to guests. The pool is open daily from 7:00 AM to 6:00 PM and provides a relaxing place to swim, sunbathe, or unwind between activities at the resort.

U.S. citizens must have a valid passport with at least six months’ validity, a return or onward ticket, and proof of accommodation. A visa is not required for stays of up to 90 days. Click here for the latest Turks and Caicos Entry Requirements.

Canadian citizens must travel with a valid passport that has at least six months of remaining validity, along with a return or onward ticket and proof of accommodation. A visa is not required for stays of up to 90 days. Click here for the latest Turks and Caicos Entry Requirements.

UK citizens must hold a valid passport with at least six months’ remaining validity, along with a return or onward ticket and proof of accommodation. A visa is not required for stays of up to 90 days.Click here for the latest Turks and Caicos Entry Requirements.

No, as of May 1, 2022, visitors are not required to be vaccinated to enter the Turks and Caicos Islands.However, it is always recommended to check the latest travel requirements before travel. Click here for the latest Turks and Caicos Entry Requirements.

If you are traveling from the United States or Canada, you will not need an outlet converter in the Turks and Caicos. The islands use the same voltage (120V) and plug type as North America. Travelers from countries with different outlets or voltage standards will need an appropriate outlet converter or adapter to use their electronics.

The official currency of the Turks and Caicos Islands is the United States Dollar (USD). U.S. dollars are accepted for all transactions, including at hotels, restaurants, shops, and taxis. ATMs are available in shopping areas, though not located at Alexandra Resort or its sister properties. Most establishments also accept major credit cards for added convenience.

In Turks and Caicos, drivers use the left side of the road, unlike in the United States and Canada.

Turks and Caicos enjoys warm, sunny weather year-round with average temperatures around 81°F (27°C). While there is no true rainy season, slightly more rainfall occurs between May and November, usually in brief showers. The best time to visit is whenever it is most convenient for your travel plans. Click here for more details on average air and water temperatures by month.

The best time to visit Turks and Caicos is whenever it is most convenient for your travel plans. The islands enjoy warm, sunny weather year-round, making them a great choice in any season. Click here for more details on average air and water temperatures by month.

Grace Bay Beach in front of Alexandra Resort rarely experiences sargassum seaweed. When it does appear, it is usually the result of unusual weather patterns. Our team works to clear the beach as much as possible, and a return to normal weather conditions typically restores the beach naturally. Please see this link with more information on Sargassum in Turks and Caicos: https://www.visittci.com/nature-and-history/flora-and-fauna/sargassum

Grace Bay Beach on Providenciales is consistently ranked among the best beaches in the world, known for its soft white sand, clear turquoise waters, and calm waves. Other popular beaches include Smith’s Reef, a top snorkeling spot filled with marine life; Leeward Beach, with its long stretch of sand and tranquil waters; Half Moon Bay on North Caicos, featuring a crescent-shaped beach and dramatic cliffs; and Mudjin Harbour on Middle Caicos, famous for its secluded coves and limestone cliffs. With so many stunning options, Turks and Caicos is truly a paradise for beach lovers.

Relaxing on Grace Bay Beach is a must, as it is often ranked among the world’s most beautiful beaches. Visitors can also explore the Caicos Cays, a collection of small islands with secluded coves and crystal-clear waters, perfect for boating or kayaking. Food lovers will enjoy sampling local cuisine such as conch, lobster, and freshly caught fish. With stunning beaches, vibrant marine life, and plenty of activities both on land and sea, Turks and Caicos offers something for every traveler.

Turks and Caicos is not widely known for its nightlife, but Providenciales—the most developed island—offers a selection of restaurants and bars that feature live music and dancing on certain nights. A highlight of the local scene is the weekly Island Fish Fry, located within walking distance of Alexandra Resort. This lively event showcases live bands, Junkanoo performers, and a variety of local food, drinks, and handmade souvenirs, giving visitors a taste of authentic island culture. Here is a link with more information: https://www.visittci.com/fish-fry

The nearest international airport to Turks and Caicos is Howard Hamilton International Airport (PLS). It is located on the island of Providenciales, the most popular and developed island in the Turks and Caicos, serving as the main gateway for international travelers visiting the islands.

Yes, direct flights to Turks and Caicos are available from several major U.S. cities, including Miami, Charlotte, New York, Fort Lauderdale, Atlanta, and Boston. These convenient connections make it easy for travelers to reach Providenciales (PLS), the main gateway to the Turks and Caicos Islands.

Yes, there are direct flights to Providenciales International Airport (PLS) from Canada, departing from Toronto and Montreal.

Yes, British Airways offers direct flights to Providenciales International Airport (PLS) from London Heathrow.

We recommend booking your airfare directly with the airlines for the best service and most accurate flight information. You can also compare options through online travel agencies (OTAs), airline websites, or metasearch tools such as Google Flights. For added peace of mind, we suggest purchasing travel insurance to protect against unexpected changes to your plans.

To find the best flights to Turks and Caicos, consider flying into Howard Hamilton International Airport (PLS) and stay flexible with your travel dates and times. Use metasearch engines like Google Flights to compare airlines, schedules, and fares to get the best available options for your trip.

Alexandra Resort is conveniently situated about 9.6 km (5.9 miles) from Howard Hamilton International Airport (PLS), with a travel time of around 15 minutes via Leeward Highway—perfect for a smooth start to your Turks and Caicos vacation.

Taxis are available just outside the baggage hall. Please see this link for more information on taxis in TCI: https://www.visittci.com/providenciales/getting-around/taxis

Pre-booking transportation is not necessary. Taxis are readily available outside the baggage hall. Taxis are the most economical option for airport transportation. If you wish to book VIP airport transportation, our Guest Services Team can assist in making arrangements in advance.

Renting a car in Turks and Caicos is a good option for travelers who want the flexibility to explore the island at their own pace and visit places that are not accessible by public transportation. However, it is important to consider the cost of renting a car before deciding. If you are only planning on staying in one or two places and not doing a lot of exploring, you may be able to get around by taxi or public transportation.

There is currently no Uber or Lyft in Turks and Caicos.

Please visit https://www.visittci.com/providenciales/getting-around/taxis for taxi options and fares.

Your all-inclusive room rate at Alexandra Resort includes all meals, snacks, alcohol, drinks and and complimentary bikes.
Non-motorized watersports such as kayaks, stand up paddle and hobie cat sailing (at our sister resort).

Yes, alcohol is included in your all-inclusive room rate at Alexandra Resort. You can enjoy unlimited alcoholic and non-alcoholic beverages at any of the resort’s restaurants and bars.

Yes, snacks are included in your all-inclusive room rate at Alexandra Resort. The resort has a snack station that offers a variety of snacks.

Retail store purchases, spa treatments, motorized water sports, diving, airport transfers, tours, and any other services or amenities not specifically mentioned in your all-inclusive rate are extra costs.

Government taxes and service charges are included in our rates. If guests wish to leave additional gratuity, this is entirely at their discretion.

Only robes are provided in the rooms for use during your stay.

A variety of toiletries in the rooms, include shampoo, conditioner, body wash, body lotion, after sun and tissues. The specific toiletries provided may vary depending on the room type and availability.

Suites at all-inclusive resorts often have kitchens to offer guests flexibility, convenience, and privacy.

Rooms come with a fully stocked fridge of water, soda, and beer.

Yes, Alexandra – All Inclusive Resort offers daily housekeeping services.

Rooms come with a fully stocked fridge of water, soda, and beer.

Alexandra Resort offers a range of Deluxe Studios and Deluxe Suites to suit every type of traveler. From Deluxe Garden Studios and Deluxe Two-Bedroom Suites to the luxurious Deluxe Four-Bedroom Oceanfront Penthouse Suite, each accommodation features modern furnishings and convenient amenities designed to enhance your stay.

Alexandra Resort has prices on menus for outside guests should they choose to dine at the resort.

Yes, all food menus are included in the all-inclusive rate.

Alexandra Resort restaurants do not require dinner reservations, except for the à la carte restaurants at our sister resort Alexandra. Upon check-in, guests will receive information on how to book reservations from their phones using the resort Wi-Fi. Our dining ambassador can also assist.

Only the à la carte restaurants Fish Deck and Black Rock at our sister resort Alexandra require reservations.

Please visit our dining page to view our menus. https://www.alexandraresort.com/dine-around/

Please visit our dining page to view our menus. https://www.alexandraresort.com/dine-around/

Lobster season in Turks and Caicos runs from August 1st to March 31st.

Yes, lobster on the menu during lobster season.

Yes, we are able to accommodate guests with allergies and other dietary requirements such as gluten-free. Please let the Front Desk team know about the allergy upon arrival. They can connect you with our Food and Beverage Manager who will discuss our dining options with you.

Yes, we are able to accommodate guests with dietary requirements such as gluten-free. Please let the Front Desk team know about the allergy upon arrival. They can connect you with our Food and Beverage Manager who will discuss our dining options with you.

No, Alexandra Resort does not offer room service. Guests can enjoy several on-site dining options as part of the all-inclusive experience.

Yes, Alexandra Resort has a kids club. It is open for children ages 4-12 years old, and it offers a variety of activities and programs to keep kids entertained.

The hours of the kids club may vary depending on the time of year and other factors. It is always best to check with the resort directly for the most up-to-date information.

The age requirement for the kids club at Alexandra Resort is 4-12 years old. Children under the age of 4 must be accompanied by a parent or guardian at all times.

It is always best to check with the resort directly for the most up-to-date information.

Yes, babysitting is available at Alexandra Resort for an additional fee. Guest Services at the Front Desk can assist you with booking this service.

Additional excursions with a fee include jet ski rentals, snorkeling excursions, island tours, guided clear kayak tours, parasailing, fishing charters, and wakeboarding, and boat excursions. Contact our tour desk for more information and to book excursions. tourdesk@turksandcaicoscollection.com

Yes, it is recommended to book excursions in advance, especially if you are traveling during peak season or if you are interested in a specific excursion that is popular. This will help to ensure that you have a spot on the excursion and that you are able to get your preferred time slot.

You can view all available excursions on our Activities page. Visit https://www.alexandraresort.com/activities/ for details on tours, water sports, and island adventures offered through Alexandra Resort.

Yes, Alexandra Resort offers a beautiful stretch of Grace Bay Beach that provides the perfect setting for a wedding ceremony. The resort also has designated indoor spaces available as a backup in case of inclement weather.

Yes, Alexandra Resort offers an elegant Conference Room for indoor weddings or as a backup in case of weather. The space can be beautifully styled to match your wedding theme.

The pool deck at Alexandra Resort is best suited for a cocktail-style gathering rather than a full seated reception. It’s a stunning location for welcome drinks or a sunset celebration before moving to your dinner reception at another venue within the resort.

Yes, Alexandra Resort offers beautifully curated wedding packages that include the ceremony venue and complete setup. Each package can be customized to match your personal style and vision for your special day.

Yes. We offer customizable packages for intimate celebrations, whether it’s just the two of you or a small gathering.

Yes, Alexandra Resort has a dedicated and experienced Wedding Coordinator who will guide you through every step—from selecting your venue and designing your setup to managing timelines and recommending trusted local vendors.

We work with a carefully curated list of preferred vendors who know our venues and standards well. If you have a favorite vendor in mind, we’re happy to discuss options for bringing them in—some restrictions and approval requirements may apply.

Yes, Alexandra Resort can reserve a block of rooms for your wedding party and guests.

Yes, Alexandra Resort wedding packages include special amenities for the couple, such as a private candlelit dinner for two, a romantic in-room breakfast, and other thoughtful touches to make your celebration truly unforgettable.

The wedding cancellation policy at Alexandra Resort varies depending on the selected package and contracted dates. All details, including timelines and any applicable fees, are clearly outlined in the wedding agreement.

Yes, Alexandra Resort observes local noise ordinances, but our team works closely with couples and their entertainment providers to create the perfect celebration atmosphere while staying within local regulations.

Yes, our Wedding Team would be delighted to meet with you! Simply contact us by email or phone to schedule a personalized consultation—either virtually or on-site—to discuss your vision, wedding packages, and available dates. **Can we link the groups form***