BOOK DIRECT FOR BEST RATE GUARANTEE
We guarantee you the BEST RATE when you book your room reservation directly with us. If you ever find a lower rate on another website before your arrival, we will guarantee you the best rate and match any price for the identical category and travel dates of your stay. Book direct, book with confidence!
BOOK DIRECT FOR A COMPLETE RESORT EXPERIENCE!
When you book directly with the resort, you receive the following all-inclusive amenities and services:
- Resort Accommodations
- All Taxes & Service Charges
- All Meals at Any of the Resort’s Restaurants
- Unlimited Domestic & Premium Beverages
- In-Room Fridge Stocked with Water, Soft Drinks, & Beer
- 24-Hour Snack Station
- Weekly Manager’s Cocktail Party
- Use of Lounge Chairs, Umbrellas and Complimentary Towels at the Beach and Pool
- All-Inclusive Access to Sister Resorts: Blue Haven, Alexandra Resort, & Adults-Only Beach House (Dinner Reservations Required for Beach House)
- Shuttle Between Blue Haven, Alexandra Resort, and Adults-Only Beach House
- Free WiFi in Room and Throughout the Resort
- Use of Water Trampoline, Snorkeling Gear, Kayaks, Sail Boats, & SUP
- Tennis Courts (Lit for Night Play)
- 24-hour Access to the Fitness Room
- Complimentary Use of Bicycles
- Complimentary Kids Club and Fun Pals Program
- 15% Off Regularly Priced Spa Treatments
ATTENTION: AIR BNB, VRBO, HOME AWAY, ETC. DO NOT OFFER THE ALEXANDRA RESORT EXPERIENCE!
Only REGISTERED guests in the Alexandra Resort may enjoy all the amenities of the resort. A 3rd party booking made with an apartment owner renting in the building is only a rental, with access to the apartment, parking lot, swimming pool and access to the public beach.
Be sure to book directly with Alexandra Resort or with an Alexandra Resort package from your favorite travel agent to ensure you are enjoying the all-inclusive amenities of the Alexandra Resort and the Turks and Caicos Collection.
RESERVATION DEPOSIT AND CANCELLATION POLICY
The following policies are for all individual reservations (For group reservations, please contact our Group Department).
Deposit: A $200 deposit per room is required at time of booking to secure a room reservation.
Final payment: 30 days prior to arrival date.
Cancellation: Free cancellation 30 days or more prior to arrival. 50% cancellation fee applies for cancellations made within 30 days of arrival.
Holiday Period Cancellation: For holiday travel (12/21/19-1/3/20 and 12/19/20 – 1/1/21) Free cancellation 30 days or more prior to arrival. 100% cancellation fee applies for cancellations within 30 days of arrival.
No shows: No shows will be charged a 100% cancellation fee.
Early departures: Early departures will not be refunded for any unused nights.
We recommend the purchase of travel insurance to protect you, your loved ones and your vacation investment against cancellation charges and unforeseen circumstances.
MINIMUM STAY REQUIREMENTS
- 4-night minimum stay required (subject to change for last minute availability on-line)
- HOLIDAY PERIOD: A 7-night minimum stay is required (12/26/19-1/1/20 and 12/26/20 – 1/1/21)
- Minimum stay requirements subject to change – book today to guarantee your stay!
MAXIMUM OCCUPANCIES
- Studios – 2 people
- One bedroom suites – 4 people
- Two bedroom suites – 6 people
- Four bedroom penthouse – 12 people
Occupancy is based on existing bedding in the room.
EXTRA PERSON CHARGES
All-inclusive package rates are calculated based on the correct number of persons in the room at the time of booking. Reservations made with the incorrect number of persons in the room will not be accepted at check-in. Please revise your reservation before arrival if extra persons are coming to recalculate the correct pricing.
Kids stay free age 12 and under- year round!
Kids age 12 and under stay free in a suite when traveling with paying adults up to the maximum occupancy (e.g, a 1-Bedroom Suite with 2 adults will allow 2 free kids up to the maximum occupancy of 4 persons). Be sure to indicate the age of the child in your reservation at time of booking.
HURRICANE POLICY
If the Turks and Caicos Islands are under a hurricane warning from NOAA’s National Hurricane Center
Before Arrival: Change fees are waived. Credit will be provided in a certificate for a future stay to be taken by Dec. 24 of the next calendar year for travel during a similar season (low or high) based on availability.
Late Arrival / Early Departure: Change fees and short stay penalties are waived. Guest can receive a credit for unused nights due to late arrival or early departure. Credit will be provided in a certificate for a future stay to be taken by Dec. 24 of the next calendar year.
In-House Guest Stay Extensions: Should the Providenciales Airport (PLS) be closed temporarily, special reduced rates will be extended directly to affected in-house guests to extend their stay based on availability.
