ENTRY REQUIREMENTS
Effective for arrivals starting May 1, 2022, all visitors must provide official proof of full vaccination for entry. For full information and the latest updates, please visit www.turksandcaicostourism.com
COVID-19 TESTING AVAILABLE FOR YOUR RETURN JOURNEY HOME
As of December 6th, 2021 the US CDC is requiring a COVID-19 test to be take no more than one day before travel by air to the United States. Please contact the front desk upon arrival to schedule an appointment for a rapid antigen test administered on-site at our Alexandra Resort or at a local medical clinic. The CDC accepts a negative rapid test (also known as a lateral flow antigen test) or a negative molecular test (also known as an RT-PCR/NAAT or LAMP test) for entry into the US. Rapid antigen tests take about 15 minutes and cost about $60. Molecular tests cost $180-$200 with results in 48 hours. For full information on CDC requirements, and for exemptions for people who have recovered from COVID-19 in the past 3 months, please visit the CDC’s website: Requirement for Proof of Negative COVID-19 Test or Recovery from COVID-19 for All Air Passengers Arriving in the United States | CDC
For UK restrictions and COVID-19 policies, please visit: Entering the UK – GOV.UK (www.gov.uk)
For Canadian restrictions and COVID-19 policies, please visit: Transport Canada
For other countries, please check the appropriate website for each home country and any country of transit.
KEEPING YOU SAFE
At the Turks and Caicos Collection, the safety and health of our valued guests and team members is our #1 priority. Together, we will all do our part to maintain the safest level of cleanliness and hygiene to keep us all healthy during these trying times.
Here are some of the enhanced programs we have instituted to maintain social distance and advanced hygiene to keep you safe:
Smile, Wave, Wink and Nod – It’s still “One Love” (but with extra space)
Everybody wants a handshake or a hug, but these days a smile, wave, or elbow bump is the way to go. Our team will welcome you in a new way, but please know the welcome is as strong as ever. We are so happy you are here!
More Room for You on the Beach and Pool Areas
We’ve spaced our beach and pool chairs to offer you and your family extra social distance. Please respect your neighbor’s space and let’s keep everyone safe.
Dining Areas – More outdoor dining available
We offer plenty of “al fresco” dining and extra space between tables at all of our dining areas.
Hand Sanitizers and Hand Washing
Frequent hand washing and hand sanitizers is the new normal. Let’s keep ‘em clean at all times! You’ll find hand sanitizers in our public areas for your convenience.
Social Distancing and Face Masks
The Turks and Caicos Government requires social distancing and the wearing of face masks while out in public. Please feel free to bring your own or we will provide them while you are out and about. Our resort teams also will be wearing masks and giving you extra space, too.
Disposable Items
We will be featuring more single-use paper products like cups, glasses and paper menus to minimize commonly-touched items.
24/7 Nurse on Duty
Not feeling well? We have a 24-hour Nurse on Duty at the Turks and Caicos Collection. Whether it’s too much sun or another issue, be assured that keeping healthy during your stay with us is top-of-mind.
Extra Hygiene and Sanitization Efforts
You’ll notice our team is vigorously cleaning and sanitizing all “touch points” like elevators, public restrooms, shuttle buses, and so forth. Please help us in keeping our resorts germ-free by following requested guidelines to wash your hands frequently and use our complimentary hand sanitizer stations. Together we will maintain a healthy environment for us all.
Book direct for our Best rate guarantee
We guarantee you the BEST RATE when you book your room reservation directly with us. If you ever find a lower rate on another website before your arrival, we will guarantee you the best rate and match any price for the identical category and travel dates of your stay!
Book Direct for a Complete Resort Experience!
When you book directly with the resort, you receive the following all-inclusive amenities and services:
- Resort Accommodations
- All Taxes & Service Charges
- All Meals at Any of the Resort’s Restaurants
- Unlimited Domestic & Premium Beverages
- In-Room Fridge Stocked with Water, Soft Drinks, & Beer
- 24-Hour Snack Station
- Weekly Manager’s Cocktail Party
- Use of Lounge Chairs, Umbrellas and Complimentary Towels at the Beach and Pool
- All-Inclusive Access to Sister Resorts: Blue Haven and Alexandra Resort
- Shuttle Between Blue Haven and Alexandra Resort
- Free WiFi in Room and Throughout the Resort
- Use of Water Trampoline, Snorkeling Gear, Kayaks, Sail Boats, & SUP
- Tennis Courts (Lit for Night Play)
- 24-hour Access to the Fitness Room
- Complimentary Use of Bicycles
- 15% Off Regularly Priced Spa Treatments
ATTENTION: AIR BNB, VRBO, HOME AWAY, ETC. DO NOT OFFER THE ALEXANDRA RESORT EXPERIENCE!
Only REGISTERED guests in the Alexandra Resort many enjoy all the amenities of the resort. A booking made with an apartment owner renting in the building is only a rental, with access to the apartment, parking lot, swimming pool and access to the public beach.
Be sure to book directly with Alexandra Resort or with an Alexandra Resort package from your favorite travel agent to ensure you are enjoying the all-inclusive amenities of the Alexandra Resort and the Turks and Caicos Collection!
RESERVATION, DEPOSIT AND CANCELLATION POLICIES
The following policies are for individual reservations for stays outside of Christmas/New Years Festive period.
Deposit: A $200 deposit per room is required at time of booking to secure a room reservation.
Final Payment: Final payment is due 28 days prior to arrival.
Cancellation: Free cancellation 29 days or more prior to arrival. If reservation is cancelled 28 days or less before arrival, a 50% cancellation fee applies.
No Show: A 100% cancellation fee will apply to the reservation.
Short Stay/Early Departure: A 100% cancellation fee will apply to the reservation.
For the Christmas/New Years Festive Period (Dec. 24, 2022 – Jan. 1, 2023)
Deposit: A $200 deposit per room is required at time of booking to secure a room reservation.
Final Payment: Final payment is due 30 days prior to arrival.
Cancellation: Free cancellation 30 days or more prior to arrival. If reservation is cancelled 29 days or less before arrival, a 50% cancellation fee applies.
No Show: A 100% cancellation fee will apply to the reservation.
Short Stay/Early Departure: A 100% cancellation fee will apply to the reservation.
For group reservations, please refer to the group cancellation policies.
TRAVEL INSURANCE
We recommend that you purchase trip protection travel insurance to protect you, your loved ones and your vacation.
Maximum Occupancies:
- Studios – 2 people
- One bedroom suites – 4 people
- Two bedroom suites – 6 people
- Four bedroom penthouse – 12 people
Extra Person Charges:
Your all-inclusive experience in Turks and Caicos includes resort accommodations, all meals at any of the resort’s restaurants, unlimited domestic and premium beverages, entertainment and more for the number and age(s) of guests indicated in your confirmed reservation. An additional fee will apply for any unregistered persons, and will be collected by the resort.
kids stay free age 12 and under- year round!
Kids age 12 and under stay free in a suite when traveling with paying adults up to the maximum occupancy (e.g. a 1-Bedroom Suite with 2 adults will allow 2 free kids up to the maximum occupancy of 4 persons). Be sure to indicate the age of the child in your reservation at time of booking.
Hurricane Policy:
If the Turks and Caicos Islands are under a hurricane warning from NOAA’s National Hurricane Center
Before Arrival: Change fees are waived. Credit will be provided in a certificate for a future stay to be taken by Dec. 24 of the next calendar year for travel during a similar season (low or high) based on availability.
Late Arrival / Early Departure: Change fees and short stay penalties are waived. Guest can receive a credit for unused nights due to late arrival or early departure. Credit will be provided in a certificate for a future stay to be taken by Dec. 24 of the next calendar year.
In-House Guest Stay Extensions: Should the Providenciales Airport (PLS) be closed temporarily, special reduced rates will be extended directly to affected in-house guests to extend their stay based on availability.
